Services - Tenir Eco Hotel, Almaty
Services for your comfort
At the eco-friendly Tenir Hotel, we have thought through every detail so that your stay is not only beautiful, but also as comfortable as possible. An atmosphere of comfort awaits you at an altitude of 3,200 meters, attentive service, recovery and reboot programs, as well as the opportunity to give this atmosphere to your loved ones — gift certificates for accommodation and hotel services are available for sale.
Tenir is a place where it is pleasant not only to come, but also to give.
Services with room stay
Transfer (Shymbulak resort-City Center, one way)
Shymbulak ⇌ Tenir / Baggage assistance
Take advantage of the concierge service to help with your luggage. They can pick up your luggage and deliver it directly to your room during check-in at the hotel or to your vehicle during check-out.
When may you need “Help with your luggage”?
• You have brought a suitcase with your personal belongings, but it is also planned to take ski equipment (skis, snowboard, etc.) immediately upon arrival.
• If you plan to stay in a hotel for a long time and you have a lot of things with you.
• You just don't want to mess with your luggage.
Terms of service provision:
The price is for one piece of luggage in one direction—from the lower station of the mountain resort "Shymbulak" (the beginning of Combi-1) to the hotel or back.
If you need assistance with check-in and check-out at the hotel, you must specify the number of services provided equal to two.
Before check-in or check-out, the hotel supervisor will contact you and coordinate the details with you.
When may you need “Help with your luggage”?
• You have brought a suitcase with your personal belongings, but it is also planned to take ski equipment (skis, snowboard, etc.) immediately upon arrival.
• If you plan to stay in a hotel for a long time and you have a lot of things with you.
• You just don't want to mess with your luggage.
Terms of service provision:
The price is for one piece of luggage in one direction—from the lower station of the mountain resort "Shymbulak" (the beginning of Combi-1) to the hotel or back.
If you need assistance with check-in and check-out at the hotel, you must specify the number of services provided equal to two.
Before check-in or check-out, the hotel supervisor will contact you and coordinate the details with you.
Hiking pass Tenir
If you plan to travel by gondola in the resort more than once, we recommend purchasing MULTIPASS tickets.
In order to get to the hotel, you need to purchase lift tickets.
֎ The ticket is purchased for each guest separately.
► One-time lift ticket from Medeu station to Tenir (Kombi-2) and back.
► The ticket will be sent electronically on the day of arrival to the contact information provided at the time of booking.
► We recommend purchasing special tickets designed for hotel guests with extended validity periods.
► Tickets purchased at other locations will not be valid the next day.
The last boarding for the ascent is carried out 30 minutes before the closure of the cable car.
■ The hiking ticket is not valid for skaters.
In order to get to the hotel, you need to purchase lift tickets.
֎ The ticket is purchased for each guest separately.
► One-time lift ticket from Medeu station to Tenir (Kombi-2) and back.
► The ticket will be sent electronically on the day of arrival to the contact information provided at the time of booking.
► We recommend purchasing special tickets designed for hotel guests with extended validity periods.
► Tickets purchased at other locations will not be valid the next day.
The last boarding for the ascent is carried out 30 minutes before the closure of the cable car.
■ The hiking ticket is not valid for skaters.
Multipass 3
Multipass is a reusable and multi—day walking ticket specially designed for hotel guests.
Multipass 3 allows you to use the gondola from Medeu station to Combi-2 (Tenir), as well as to travel freely on the Combi-1 and Combi-2 cable cars for 3 (three) days. The maximum number of lifts is up to 4 (four) once a day.
The favorable price compared to one-time tickets and the absence of restrictions on movement within the resort makes Multipass a convenient and useful addition for a comfortable stay.
Multipass ticket options with validity periods of 5 (five) and 7 (seven) days are also available.
The ticket will be sent electronically on the day of arrival to the contact information provided at the time of booking.
The last boarding for the ascent is carried out 30 minutes before the closure of the cable car.
■ The hiking ticket is not valid for skaters.
Multipass 3 allows you to use the gondola from Medeu station to Combi-2 (Tenir), as well as to travel freely on the Combi-1 and Combi-2 cable cars for 3 (three) days. The maximum number of lifts is up to 4 (four) once a day.
The favorable price compared to one-time tickets and the absence of restrictions on movement within the resort makes Multipass a convenient and useful addition for a comfortable stay.
Multipass ticket options with validity periods of 5 (five) and 7 (seven) days are also available.
The ticket will be sent electronically on the day of arrival to the contact information provided at the time of booking.
The last boarding for the ascent is carried out 30 minutes before the closure of the cable car.
■ The hiking ticket is not valid for skaters.
Welcome Tour
The Welcome Tour is an author's tour from the Tenir Hotel, developed by a team of certified tour guides
A themed welcome tour with walking tours of the resort and a cable car ride, which is ideal for those who are going to visit the mountain resort of Shymbulak for the first time, the Medeu skating rink, as well as for everyone who wants to take a fresh look at their favorite vacation spots.
The duration of the tour is about 2-3 hours.
Conditions:
The tour must be booked no later than 2 days before the date of the event
The price of the tour is fixed, applies to a mini group from 01 to 05 persons per reservation, not including tickets for the cable car
The tour starts no earlier than 10 a.m. and no later than 2 p.m.
If you are more than 30 minutes late, the tour will be cancelled without refund.
We recommend using the additional service "baggage assistance" to enjoy the light tour.
A themed welcome tour with walking tours of the resort and a cable car ride, which is ideal for those who are going to visit the mountain resort of Shymbulak for the first time, the Medeu skating rink, as well as for everyone who wants to take a fresh look at their favorite vacation spots.
The duration of the tour is about 2-3 hours.
Conditions:
The tour must be booked no later than 2 days before the date of the event
The price of the tour is fixed, applies to a mini group from 01 to 05 persons per reservation, not including tickets for the cable car
The tour starts no earlier than 10 a.m. and no later than 2 p.m.
If you are more than 30 minutes late, the tour will be cancelled without refund.
We recommend using the additional service "baggage assistance" to enjoy the light tour.
Horse riding (60 minutes)
If you love animals, nature and active recreation, then we offer a walk on horseback on trained horses along the picturesque slopes of the mountain resort "Shymbulak"!
During the walk, you will feel the maximum unity with nature, relax from the hustle and bustle of the city, enjoy the clean air and communicate with the friendliest animals in the world.
Contacts for information about the service: +7 (700) 232 27 95 +7 (777) 174 46 13
Booking by appointment by contacts.
֍ Opening hours are daily from 10: 00 to 17: 30.
⍲ The service is provided by the Shymbulak mountain Resort
During the walk, you will feel the maximum unity with nature, relax from the hustle and bustle of the city, enjoy the clean air and communicate with the friendliest animals in the world.
Contacts for information about the service: +7 (700) 232 27 95 +7 (777) 174 46 13
Booking by appointment by contacts.
֍ Opening hours are daily from 10: 00 to 17: 30.
⍲ The service is provided by the Shymbulak mountain Resort
PHOTOSESSION
Photo shoot at the Tenir Hotel. The cost of the service is 45,000 KZT duration: 30-45 minutes. Following the results of the photo session, the guest will be provided with 100 pictures + several aesthetic rils, the service is provided by prior reservation.
Paragliding
Flights are carried out in tandem (double paraglider) with an instructor pilot. Entertainment is available all year round, depending on the weather conditions. The starting altitude is 3,200 meters.
The price includes: helmet + safety equipment (knee pads+ elbow pads)
The flight is carried out from Talgar pass to the station "Shymbulak"
Flight time – from 15 minutes;
Passengers weighing from 45 kg to 120 kg are allowed.;
Persons under the age of 18 are allowed with the permission of their parents.;
It is advisable to take comfortable warm sports clothes, gloves, high waterproof boots.;
The price includes: helmet + safety equipment (knee pads+ elbow pads)
The flight is carried out from Talgar pass to the station "Shymbulak"
Flight time – from 15 minutes;
Passengers weighing from 45 kg to 120 kg are allowed.;
Persons under the age of 18 are allowed with the permission of their parents.;
It is advisable to take comfortable warm sports clothes, gloves, high waterproof boots.;
Offered to you
Package without hotel accommodation "Photo session at 3200 m"
The offer includes:
1. Access for a photo shoot in a Deluxe Room with mountain view from 12:00 a.m. to 2:00 p.m.
2. Permission to take photos and videos
3. 4 cable car tickets (for example, for a couple + photographer and videographer)
4. Voucher for coffee and croissant at Paul coffee shop for 10,000 tenge at the station of Shymkent
5. Free parking for one car in the outdoor parking area of Medeu station
Gift certificate
Tired of the difficult choice of a gift for your loved ones? Don't know what kind of attention to give to a business partner?
A gift certificate for accommodation in the highest mountain hotel in Kazakhstan, Tenir Eco Hotel, will give unforgettable impressions to your family and friends.
The gift certificate includes one night's stay for two, including breakfast. The certificate is valid for 60 days from the date of purchase.
The cost of the gift certificate starts from 160,000 tenge.
Amenities
- interactive television
- Smart TV
- music system
- lamp
- hair dryer
- heater
- heated floor
- toiletries
- bath towels
- hygiene kit
- shower
- sink
- sauna
- bathroom amenity set
- lavatory
- slippers
- toilet
- bathrobe
- mountain view
- patio
- panoramic windows
- Wi-Fi
- queen bed
- armchair
- folding sofa
- table
- clothes rack
- safe
- kettle
- non-smoking room
- tea set
- drinking water
- underfloor heating
- coffee table
- phone
- minibar
- carpeting
- pouf
- wardrobe
- chest of drawers
- climate control system
- room service
- soundproof room
- mineral water
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