About us

About hotel image

A unique eco hotel located at an altitude of 3,200 meters above sea level, surrounded by the mountain ranges of the Trans-Ili Alatau.

Tenir Eco Hotel is the highest-altitude hotel in Kazakhstan, ideally suited for those who wish to live in mountain silence and enjoy pristine nature while staying in comfortable rooms within one of the finest eco locations in Central Asia. Tenir is a true ski-in, ski-out hotel situated in the foothills of the Trans-Ili Alatau, far from the noise of the city. Guests are accommodated in detached rooms equipped with all modern amenities.

The hotel features only ten rooms, each providing everything necessary for complete rest and comfort.

Philosophy and Origin of the Name

The philosophy of Tenir is to offer guests the opportunity to reconnect with nature, to feel its presence, and to realize that we are only a small part of a vast, beautiful, and harmonious world. Here, one can gaze at the star-filled sky, experience the silence of white snow, listen to the whisper of the wind, or simply immerse in the stillness of the majestic peaks of the Trans-Ili Alatau—finding peace, harmony, and renewal through the natural energy of the mountains.

The name Tenir originates from Tengri, the ancient sky deity of the Tengrian spiritual tradition. In the Kazakh language, the word “Tәңір” (Tengri) means “sky.” Tengrism emerged from the worldview of Turkic nomadic tribes and was closely connected with the perception of nature as a living, sacred presence. Since ancient times, this belief brought people closer to nature; nomadic peoples considered themselves part of it and lived in harmony with the surrounding world. The supreme deity—after whom the belief was named—was Tengri, the embodiment of the eternal sky.

Sustainability

Sustainable development is a fundamental principle of Tenir Eco Hotel. It is based on meeting the needs of guests while preserving the environment and avoiding harm to the surrounding natural ecosystem.

The Tenir team strives to minimize environmental impact, implement eco-friendly initiatives, and apply resource-saving technologies, making ecological safety the hotel’s highest priority.

Eco-materials in construction – The exterior is finished with larch shingles, chosen to preserve the natural authenticity of the landscape. This highly sustainable material reliably protects the internal metal and mineral-wool structure from moisture, sunlight, and wind exposure.

Thermal insulation – Multi-layer sandwich panels minimize heat loss and significantly reduce electricity consumption for heating while maintaining comfort in a high-altitude climate.

No permanent foundations or capital structures – Modular guest rooms are mounted on a metal base securely anchored into rock, allowing minimal disturbance to the natural terrain.

Energy-saving technologies – The hotel utilizes long-lasting, low-consumption LED lighting to decrease energy use and support environmentally responsible operation.

Presentations

Terms of stay

Access to the hotel is available exclusively via the cable car of the Shymbulak mountain resort.
Standard operating hours of the cable car are from 09:00 to 16:30.

Please plan your arrival and departure in accordance with the cable car schedule.
More detailed information about the route can be found in the Arrival & Stay Information section.

Check-in 15:30
Check-out 11:00
Booking cancellation

Conditions in the "winter season" – 01.11 to 15.03:

  • In case of cancellation of the reservation less than 14 days before the arrival date, a fine of 100% of the total cost of the stay for the entire booked period will be charged.
  • Cancellation without penalty is possible 14 days before the arrival date.
  • If you change the length of stay or the date of arrival or departure, the fare may also change.

Conditions in the "summer season" – 16.03 to 31.10:

  • Cancellation of the reservation without penalty is possible 5 days before the arrival date.
  • In case of cancellation of the reservation less than 5 days before the arrival date, a fine in the amount of the cost of the first night of the booked room will be charged.
  • If you change the length of stay or the date of arrival or departure, the fare may also change.

Сancellation policy

Booking guarantee

  • A full prepayment of the cost of accommodation is required to guarantee the booking.